Frequently Asked Questions (FAQ)

1. How do I place an order with Glanz?

Browse our product categories or use the search bar to find the accessories you want. Click "Add to Cart" and follow the instructions to complete your purchase.

 

2. What forms of payment do you accept?

We accept payments via credit and debit cards.

 

3. Is it safe to buy from Glanz?

Yes, Glanz uses security protocols to ensure the protection of your data during purchase.

 

4. Can I pay for my purchases in installments?

Yes, we offer the option of paying in installments on your credit card.

 

5. How can I track my order?

After payment confirmation, you will receive an email with the tracking code. to track the delivery of your order.

 

6. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request as long as the order has not yet been shipped.

 

7. What materials are used in Glanz accessories?

We work with high quality materials such as stainless steel, leather, natural stones, etc. You can find detailed information about the materials of each product in its description.

 

8. How do I care for my Glanz accessories?

We recommend following the specific care instructions for each type of material. In general, avoid contact with water, chemicals and abrasive surfaces.

 

9. Do Glanz products have a warranty?

Yes, we offer a 30-day warranty against manufacturing defects.

 

10. What is the delivery time for my order?

Delivery time varies depending on your zip code and the shipping method chosen. Our products are typically delivered within 3 weeks. 

 

11. How much does shipping cost?

The shipping cost is calculated automatically at the time of purchase, according to your zip code and the chosen shipping method.

 

12. Does Glanz deliver to other countries?

Yes, we deliver to several countries through partner carriers.

 

13. What is Glanz's exchange and return policy?

We accept exchanges and returns within 30 days of receiving the product, as long as it is in perfect condition and in the original packaging.

 

14. How do I exchange or return a product?

Contact us via our email customerservice.glanz@gmail.com and inform the reason for the exchange or return. We will send you instructions so you can send the product back.

 

15. How can I contact Glanz?

You can contact us via our email customerservice.glanz@gmail.com or social networks.

 

16. How can I stay up to date with Glanz news and promotions?

Follow us on social media, follow our blog and sign up for our newsletter to receive information about launches, promotions and news from Glanz.